– The apparent financial company presented itself on its website as an online trading platform with high profit promises. The homepage is currently no longer online.

If you have invested with the online broker and are now experiencing repayment problems, our lawyers can help you nationwide. – Worth knowing for trading customers

Currently, there is a very high number of online trading platforms such as, making it easier but riskier than ever to invest in the volatile financial markets. Because there are so many options, choosing a broker can be time-consuming and frustrating.

Especially if it has to meet your individual investment requirements. Are you considering investing with Then the following aspects are important for you as an investor.

  • An ideal place to start for investors who want to learn about securities, futures, binary options and cryptocurrencies is a website like this one.
  • Government-licensed brokers on the internet, secure provider websites, fees and brokerage commissions, product options and feedback from clients are just a few of the criteria you should factor into your final decision.
  • Access to international exchanges is becoming more convenient and lucrative for investors through online investing.

The following is general advice for investors – regardless of the platform you invest money in.

Financial authorities: What is their role with service providers like

Both the financial markets and investor protection benefit from rules of conduct and organisational responsibilities. Equity service providers and firms like must follow a set of standards of conduct. The same applies to their employees.

This objective is intended to circumvent conflicts and the associated disadvantages for investors. This includes the responsibility of the company to inform its customers about the most important features of a financial transaction before it is sealed.

This applies both to the individual investor and to the investment itself. According to this idea, additional disclosures are necessary for corporate clients who wish to engage in highly speculative or risky transactions. Towards their clients, firms like have a duty of care.

This goes far beyond making a product or service available. Is the service provider licensed to sell investment products? You should definitely check this. For this purpose, you can use the broker check data collection of a financial supervisory authority and enter the name of the financial service provider in the search mask.

Exceptional development potential with the provider

Check how trustworthy the offer from is. Is the interest rate provided to you exceptionally high? Can you earn a large amount of money with just a fewEUR? These offers are mostly nothing more than a deception. Be sure that very often lawbreakers are hiding behind these tempting options.

These investment offers usually do not invest the least. Consequently, judge how trustworthy the offer from is. Frauds are often realised by tricksters in this way. In the World Wide Web, financial products that are supposedly profitable are announced in prominent places.

The criminals claim that they will receive a lot of wealth. At the beginning, the investment amounts are relatively small. Those who register are consulted by a fictitious stockbroker or securities broker. The victims of the scam then get access to an apparent investment software after paying the money.

Dubious offers can also be identified by promises of returns that are significantly above the market average. The risk of an investor losing money also increases with in direct proportion to the expected margin.

One chance to find out about median market returns is the business sections of daily newspapers or the website of the German Bundesbank. In the same way, you should take tips for companies with exceptional potential for growth with a grain of salt.

Low costs and minimal trading volumes make penny stocks, for example, particularly vulnerable to speculation and manipulation.

Unauthorised orders? Reputable service providers never trade without your consent

Placing orders for transactions in stocks without the account holder’s consent can sometimes cause the price of certain stocks to jump. This applies in particular to open market transactions in illiquid foreign shares (over-the-counter).

Therefore, remain vigilant if you are instructed, with reference to supposedly rewarding trades or profit announcements, to disclose sensitive data about the capital investment at completely without your permission.

You should never give your International Bank Account Number, SWIFT code and other bank codes to anyone you do not know. Similarly, you should not disclose your account or deposit numbers and passwords.

Do not hand over custody account documents or securities statements from to a third party who is unknown to you. Callers posing as financial advisors, brokers or employees of a financial regulator are also unpredictable.

What are your experiences with online trading platforms?

A variety of investment goods exist on dubious internet platforms, relentlessly advertised on blogs and social media to lure investors. In addition, “network marketing” is used to solicit new investors. In the advertising, the guarantee of quick profitability is emphasised above all.

In order to start investing, a potential investor must first create an account with the online trading platform – such as Then the perpetrators contact the investor via a call centre and do everything they can to convince him to pay large sums of money.

The investors’ hopeful attitude towards cybertrading is partly reinforced by the idea of future profits. Buyers are more willing to invest in the future if they see exactly the kind of results they dream of. At this point, investors are fooled by a corrupted trading algorithm about the true trend in stock market data and prices. does not necessarily belong to this category. The backers use their own unilaterally determined price values when calculating profits. As a result, the provider has complete control over whether a profit is made or not. Until the supposed profits are paid out, this deception continues.

If the investor demands payment, the clients suddenly no longer have access to their accounts and the direct client advisors associated with them. The majority of all investors lose all their capital invested in such illegal trades, forcing them to seek legal advice.

Beware of agreements that leave no exit options

Make sure you know when and how much money will be returned to you. Ideally, avoid long-term contracts that cannot be terminated early or where you would suffer high economic losses.

Conclude long-term contracts without early termination options solely with financial service providers such as, whose credibility you have no doubts about. Even if you have the chance to renounce a contract at any time or to terminate it over a certain period of time, you should be critical.

Even if these options do exist, you still remain vulnerable to monetary damages. Make sure you know exactly how much capital you will get back if the monetary deal goes wrong. The following rule applies to securities transactions: Before the end of the contract period, find out what options are open to you to sell shares.

It is often important to know whether there is a liquid market for offers such as those made by It is possible to sell shares through an online broker or a financial institution. All 3 methods are legitimate for placing a sell order.

The actual selling process is then carried out via a stock exchange (e.g. Berlin, Stuttgart, Frankfurt, Tradegate or Xetra) (e.g. for penny stocks). Order supplements can be used to guide the execution of the order from the outset. The share certificates are discharged at a time and place determined by you.

What to do in case of losses with

It is advisable to take action as soon as possible if the suspicion is confirmed that a service provider is not acting seriously and there is a risk that the broker will not make his repayments.

In addition to a criminal complaint, which our law firm files with the police authority on behalf of our clients, and a notification to the financial supervisory authority, the broker should possibly also be held legally accountable.

This involves examining the contractually agreed claims against the operator of the trading platform as well as possible compensation options. In the case of monetary payments, it is also important to check whether banks can be held liable in the event of an error.

Claims for damages against financial institutions can arise, for example, in the case of money laundering or other fraudulent activities. However, this must be checked depending on the facts of each case. As soon as your broker refuses the distribution, you should therefore immediately contact a competent law firm:

  1. Tell us about your experience with the service provider in an email
  2. Let us know how long the online broker has not been paying you
  3. Give us the names and contact details of all the people you have communicated with

We will give you a free initial assessment in connection with We will also let you know as soon as possible whether we believe you have a real chance of recovering your losses.